Warranty & Guarantee Policy

Free express international delivery Easy returns

At ASG MARTS, we take pride in delivering products that meet the highest standards of quality and durability. Our Warranty & Guarantee Policy is designed to ensure customer satisfaction and build trust in our products and services. This policy outlines the conditions under which warranty claims can be made, the types of guarantees offered, and the process for availing warranty services.

Standard Warranty Coverage:

All eligible products purchased from ASG MARTS come with a limited warranty covering manufacturing defects and workmanship. The warranty period may vary by product category and is clearly specified on the product listing or invoice.

Electronics & Appliances: 6 to 12 months warranty
Home Essentials & Tools: 6 months warranty
Apparel & Accessories: No warranty unless otherwise stated
Custom or Handmade Products: Warranty applicability is subject to product-specific terms

What Is Covered:

Defects in material or workmanship under normal usage
Products that fail to function as intended within the warranty period
Replacement of defective parts or entire product (based on case evaluation)

What Is Not Covered:

Damage caused by misuse, abuse, or mishandling
Wear and tear due to regular usage
Accidental damage, including drops or water exposure (unless product is marked as water-resistant)
Unauthorized modifications or repairs by third parties

Guarantee of Authenticity:

We guarantee that all branded products sold at ASG MARTS are 100% original and sourced from verified suppliers. We do not deal in counterfeit or imitation goods.

How to Claim Warranty:

To initiate a warranty claim, please follow these steps:

Contact our customer service team via email or phone with your order number.
Provide proof of purchase (invoice/receipt) and evidence of the issue (photos or video).
Our team will evaluate the claim and may request the item to be returned for inspection.
If the product is confirmed as defective under warranty terms, a replacement or repair will be offered at no additional cost.

Warranty Claim Duration:

Claims must be made within the specified warranty period.
Evaluation and resolution of claims typically take 5–10 business days.

Exclusions:

Products marked as “final sale,” “as-is,” or “non-returnable” may not be eligible for warranty claims.
Warranty is valid only for the original purchaser and is non-transferable.

Extended Warranty:

In some cases, customers may purchase extended warranty plans for additional protection. These plans, if available, will be displayed on the product page or during checkout.

Limitation of Liability:

ASG MARTS shall not be liable for any incidental or consequential damages arising from the use or inability to use a product. Our liability is strictly limited to the cost of the product or its replacement.