Return & Refund Policy

At ASG MARTS, customer satisfaction is our top priority. If you’re not satisfied with your purchase, our Return and Refund Policy ensures a smooth process for returns, replacements, or refunds.

Eligibility for Returns:

• Items must be returned within 14 days of receiving the order.
• Products must be unused, in original packaging, and in resellable condition.
• Certain items such as perishable goods, personal care items, or custom orders may not be eligible for return.

Non-Returnable Items:

• Items marked as final sale.
• Gift cards or downloadable products.
• Products that are damaged due to misuse.

How to Initiate a Return:

• Contact our customer service at offcial@asgmarts.com with your order number and reason for return.
• Our team will guide you through the return process and provide return instructions.

Refund Process:

• Once your returned item is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed within 7–10 business days and issued to your original payment method.

Exchange Policy:

• We only replace items if they are defective or damaged.
• Contact us within 48 hours of receiving a damaged product.

Return Shipping:

• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
• We recommend using a trackable shipping service for returns.

Delayed or Missing Refunds:

• If you haven’t received a refund after 10 business days, please check your bank or payment provider.
• If the issue persists, contact us at offcial@asgmarts.com.

Contact:

For return and refund assistance: ✉️ offcial@asgmarts.com 📞 +49 172 8936977